On this page you will find the answers to the most frequently asked questions. Is what you are looking for not included in our frequently asked questions? Please don't hesitate to contact us record, I'm happy to help you!

► Where can I find the shipping costs?
These depend on the size of your order. Shipping costs are shown during the checkout process, but you can also find them on the Shipping & Delivery page.

► When can I expect my order?
That depends on what you ordered. Ready-made products are shipped within 2 business days. Customized items usually take a little longer. You will find the expected delivery time in your order confirmation and you can also find the expected shipping and delivery times here .

► I have not (yet) received my order.
Whoa, that's not the intention. If you have received an order confirmation in your email (also check your spam!), you can be sure that the order has been placed. Maybe your order is not yet on its way because it is a customized product and the delivery time is slightly longer?

It is also possible that your package has indeed been sent, but is still on its way. Please contact us anyway! Then we will check with the carrier for you. If it turns out to be unsolvable (very occasionally packages get lost), we will of course solve it in another way!

► I would like to include CreEZions products in my range, is that possible?
How cool! Yes, that is certainly possible! You will probably find some brief information on the purchasing page , if you then contact us and it turns out that you would be an ideal reseller, you will receive all further information!

► I'm not completely satisfied.
I'm sorry to hear that! That is not the intention of course. On the Warranty & Complaints page you will find all the information. If you can't find a solution, please contact us and we will look for the best solution together!